Our code of standard practice

At Relation Media, we strive to put the public and our consumers first. In our effort to do so, we (everyone hired, contracted or working on behalf of) commit to the following practices in our work.

Relation Media will

 

  • Always work to stay ahead of new research, data and trends that are relevant to our work in social media, web design and ads, and our clients’ needs, 

  • Disclose to anyone considering becoming a client if we are working with another business within the same industry, field or practice,

  • Explain why we are proposing one service over another when providing a proposal,

  • Explain pricing clearly and thoroughly to eliminate confusion and provide transparency, and

  • Always be thorough in our discovery and diagnosis of a problem. 

 

Relation Media is committed to 

 

  • Only work within our scope of expertise,

  • Serving our clients with dignity, honesty, professionalism, competence and objectivity,

  • Disclosing any or any potential or any perceived conflict of interest, 

  • Reviewing each and every contract in as much or as little detail with our clients as requested to eliminate surprises, 

  • Respecting the confidentiality of anything ever said in any meeting (including those before or after a contract has come into effect), 

  • Sincerely reporting and billing clients for time spent without inflating time, 

  • Handling conflict or disagreement in a mutually agreeable manner with a spirit of grace and win/win mindset, 

  • Providing you with any and all information when requested, and not "holding ransom" over any accounts or property,

  • Terminating any relationship that is no longer productive, proactive or achieving goals and outcomes, 

  • and in a timely manner.

 

Relation Media is a connector of people, and in doing so, we will

 

  • Ask permission from a person who we will send as a referral before we make the referral,

  • Provide at least two options whenever we make a referral,

  • Disclose if there is a referral fee to be made from making a referral, 

  • Explain why we are choosing the providers we refer when we make a referral, and

  • Only make referrals that are relevant to a person when they disclose a want or need. 

 

Relation Media works with technology, and in this changing landscape we will

 

  • Uphold our privacy policy, and

  • Protect any information in our custody,

  • Never sell, trade, transfer or otherwise release any information you provide to Relation Media,

  • Disclose how and where we store information when asked, 

  • Respect any client’s wishes in regards to how they do or do not want their information used, and

  • Provide written or verbal notice (and document it) whenever a breach or loss of information has occurred within 24 hours.